Shipping costs and delivery conditions

Your ordered products from our range will be shipped by DHL or by freight carrier. The delivery of the package is basically only against signature and is additionally insured against transport damage.

Since it is unfortunately not possible to give the parcel service driver an exact delivery time, we ask you to specify an alternative delivery address if you are not reachable at home during the day.

Orders from abroad

Would you like to order from Wilox.de from abroad? Wilox.de usually delivers also in the European countries indicated below under "shipping costs". Please note that for deliveries to other European countries higher shipping costs are incurred, which you can see below.

Delivery time

Your order will be processed immediately after receipt by us and will be delivered within 2-3 working days. Please note the delivery times on the respective product.

Shipping Costs

The shipping costs depend on the country of delivery and apply per order.

From an order value of 25.00 € we deliver free of charge.

County

Shipping costs

Germany

5,95 €

Austria

6,95 €

Belgium

6,95 €

Netherlands

6,95 €

Other information about shipping

Although we pay close attention to secure packaging, damage to the transport may occur despite the care taken in the delivery. Of course, we will refund the damaged items for free in this case.

In such a case, we ask you for the following procedure:

Visible and hidden transport damage must be complained to the respective shipping company immediately upon receipt of the goods.

then please inform us by phone at +49 8334/89130 - 0, by email at shop@wilox.de or by fax at +49 8334 / 89130 - 77 regarding the transport damage.

Thank you for your help and understanding.

Your

Wilox-Team