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Refund policy

REVOCATION | WILOX ONLINE SHOP

Consumers have a fourteen-day right of withdrawal.

WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must (Wilox Strumpfwaren GmbH, Gewerbestraße 10, 87787 Wolfertschwenden, shop@wilox.de, phone 08334/89130 - 0) by means of a clear statement (eg, a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

You can electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website https://shop.wilox.de/en/widerrufsbelehrung/. If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

CONSEQUENCES OF THE CANCELLATION

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

MODEL WITHDRAWAL FORM


(If you want to cancel the contract, please fill out this form and send it back.)

  • To Wilox Strumpfwaren GmbH, Gewerbestraße 10, 87787 Wolfertschwenden. shop@wilox.de, Fax: +49 (0) 8334/89130 - 77
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • Signature of the consumer (s) (only when notified on paper)
  • date

(*) Delete as appropriate.


Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.