FAQ WILOX ONLINE SHOP
How can I contact the WILOX online shop team?
If you have any questions about our products and the WILOX online shop, you can reach us Monday through Thursday from 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 2:00 p.m. by phone on +49 (0) 8334/89 130-0 . You are also welcome to email us at any time an shop@wilox.de send.
The address for postal shipments is:
Wilox Strumpfwaren GmbH Gewerbestrasse 10 87787 Wolfertschwenden Germanyany
Which payment methods does the WILOX online shop offer me??
We offer the following payment methods. Simply choose the payment method that suits you best.
Payment in advance
If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
When you place your order, you enter your credit card details. Your card will be charged immediately after you have placed your order.
PayPal, PayPal Express
In order to receive the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (PayPal), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.g.
Immediately by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
Google Pay
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (Google), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and the payment order confirm. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.g.
Apple Pay
In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (Apple), you must use the Safari browser, be registered with Apple, have activated the Apple Pay function, log in with your Authorize access data and confirm the payment order. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.ang.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (Klarna), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and in the order process.s.
Purchase on account via Klarna
The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.
Shop Pay
https://www.shopify.de/legal/terms-payments-de
There is a minimum order value?
There is no minimum order value in the WILOX online shop.
To which countries are orders from the WILOX online shop sent??
We deliver to Germany, Austria, France, Belgium and the Netherlands.
For deliveries to other countries, please contact us: shop@wilox.de
How much are the shipping costs?
The shipping costs depend on the country of delivery and apply per order.
From an order value of 25.00 we deliver free of charge..
Germany: 5.95€
Austria: 6.95€
Belgium: 6.95€
France: 6.95€
Netherlands: 6.95€
We will be happy to inform you of the shipping costs to other countries on request: shop@wilox.de
Under the menu itemShipping orderg you will find more detailed information on shipping.
How long will it take for my order to arrive??
Your order will be processed by us immediately upon receipt and will be delivered within 2-3 working days. Please also note the delivery times on the respective product.
Who will deliver my order?
You will receive your order via DHL.
How can I redeem the 5 voucher I received for the newsletter registrationn?
Please go to your shopping cart and enter the voucher code you received by email in the field provided. After entering it, click the Redeem Discount Code field. The 5 voucher will then be deducted directly from the order value.en.
Do I receive information that my order has been shipped??
As soon as your order has been transferred to DHL, you will receive an email at the address given. In this you will find the tracking number so that you can track exactly where your shipment is. Please note that it can sometimes take 24 hours before information about your shipment can be called up.
What happens to my package if I am not at home when it is delivered?
If you are absent and the shipment cannot be delivered, there will be another delivery attempt or your package will be taken to a post office for collection. In both cases you will receive a notification stating how you should proceed in order to receive your shipment.
What do I do if my order does not arrive, is incomplete, or I have received the wrong item?
In these cases, please contact our WILOX online shop team: We are available by phone at +49 8334/89130 - 0 or in writing by emailshop@wilox.de gladly available.
You can reach us by phone from Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m.r.
What do I do if I don't like an article?
You can cancel your order within 14 days without giving a reason. For this it is sufficient that you send the unworn goods in their original packaging back to us free of charge with the enclosed return label.
Under the menu item Right of withdrawal you will find more detailed information on the subject of recall.
Can I exchange items that I have ordered?
Unfortunately, we cannot exchange items for a different color, size or variant. Of course, you can return the article free of charge and place a new order for the desired article.
How can I return the goods I have ordered?
For all orders in our online shop, we offer you the option of returning unworn goods in their original packaging to us free of charge within 14 days. Please use the enclosed DHL return label for this. For returns that are not made with the free DHL return label, the costs will not be covered or will be reimbursed by Wilox. Please enclose the fully completed return form with the shipment. Otherwise it is not possible to process your return. For returns outside of Germany, please contact our customer service: +49 (0) 8334 / 89130-0 shop@wilox.de..
They will organize the free return for you.
How do I get a return label?
The free DHL return label is included with every order. If you need a new return label, please contact our WILOX online shop team: shop@wilox.de
