FAQ WILOX ONLINE-SHOP
Should you have any questions to do with our products and the WILOX Online-Shop, you can contact us by telephone from Monday to Thursday from 8am to 5pm Friday from 8am to 2pm on +49 (0) 8334/89 130-0. You are also welcome to send us an email to shop@wilox.de anytime.
The postal address for parcels or letters:
Wilox Strumpfwaren GmbH Gewerbestrasse 10 D-87787 Wolfertschwenden Germanyany
If you have any questions about our products and the WILOX online shop, you can reach us Monday through Thursday from 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 2:00 p.m. by phone on +49 (0) 8334/89 130-0 . You are also welcome to email us at any timean shop@wilox.de send.
The address for postal shipments is:
Wilox Strumpfwaren GmbH Gewerbestrasse 10 87787 Wolfertschwenden Germanyany
PayPal
You can pay easily, quickly and safely on Wilox.de using PayPal and it is free-of-charge for you. Just choose PayPal as the payment method during our order process. You will then just need to login to your personal PayPal account using your email address and PayPal password to confirm the payment amount.t.
Credit card
At Wilox, you can also pay easily and safely by credit card. We accept Mastercard and Visa. Your card will not be charged until your order has left our company.
Immediate transfer
Online payment has never been as easy as it is with an immediate transfer! You just need to use your secure and familiar online banking information.
Payment in advance
To use this option, please transfer the total amount due, stating the payment reference, to the following account:
Name: Wilox Strumpfwaren GmbH
Bank: Sparkasse Allgäu
Account No .: 320 367 98
Bank Sort Code: 733 500 000
IBAN: DE82733500000320367980
BIC: BYLADEM1ALG
We will despatch your order soon as your payment arrives in our account.
You will find more detailed information on the individual payment options under thePayment options menu item
We offer the following payment methods. Simply choose the payment method that suits you best.
Paypal
With PayPal you can pay easily, quickly and securely at Wilox.de. And free of charge for you. Select "PayPal" as the payment method in our order process. Then log into your personal PayPal account with your email address and your PayPal password and confirm the payment amount. We immediately receive a payment confirmation from PayPal and can process your order immediately. If you don't have a PayPal account yet, register with a few clicks!
Credit card payment
With us you can also pay conveniently and securely by credit card. We accept Master Card and Visa Card. Your credit card will only be charged when your shipment leaves our company. When you send the goods back, the amount will be credited back to your credit card account. Your credit card details are encrypted and transmitted using SSL. This high level of security ensures that purchases from Wilox by credit card are safe.
Instant bank transfer
With the Sofortüberweisung, online payment is easier than ever! You can comfortably use your familiar online banking data and be on the safe side. Thanks to the transaction confirmation, your order can be sent immediately - faster than usual with prepayment. Look forward to prompt delivery with Sofortüberweisung!
Payment in advance
When paying in advance, transfer the invoice amount to the following account, stating the payment reference:
Name: Wilox Strumpfwaren GmbH
Bank: Sparkasse Allgäu
Account: 320 367 98
Bank code: 733 500 000
IBAN: DE82733500000320367980
BIC: BYLADEM1ALG
As soon as the payment has arrived on our account, we will send the goods to you.
There is no minimum order value in the WILOX online shop.
There is no minimum order value in the WILOX online shop.
We deliver to Germany, Austria, Belgium and the Netherlands.
You are welcome to inquire about deliveries to other countries. Please email us atshop@wilox.de
We deliver to Germany, Austria, France, Belgium and the Netherlands.
For deliveries to other countries, please contact us:shop@wilox.de
The shipping costs depend on the country of delivery and apply per order.
Delivery is free on orders over 25.000
Germany: 5.955
Austria: 6.955
Belgium: 6.955
France: 6.955
Netherlands: 6.955
We will be pleased to give you information on the shipping costs to other countries upon request. Please emailshop@wilox.de
You can find more details about shipping under theShipping Orderss menu item.
The shipping costs depend on the country of delivery and apply per order.
From an order value of 25.00 we deliver free of charge..
Germany: 5.95€
Austria: 6.95€
Belgium: 6.95€
France: 6.95€
Netherlands: 6.95€
We will be happy to inform you of the shipping costs to other countries on request:shop@wilox.de
Under the menu itemShipping orderg you will find more detailed information on shipping.
Your order will be immediately processed by us and will be ready to be sent out to you in 2-3 working days. Please also note the delivery time on the respective product.
Your order will be processed by us immediately upon receipt and will be delivered within 2-3 working days. Please also note the delivery times on the respective product.
DHL will deliver your order.
You will receive your order via DHL.
Please go to your shopping cart and enter the coupon code you received by e-mail in the space provided. After entering, please click on the Redeem Discount Code ’field. The 5 voucher will then be directly deducted from the order value.e.
Please go to your shopping cart and enter the voucher code you received by email in the field provided. After entering it, click the Redeem Discount Code field. The 5 voucher will then be deducted directly from the order value.en.
As soon as your order is handed over to DHL, you will receive an email to the address given. In this email, you will find the parcel tracking number with which you can track exactly where your shipment is located at any given time. Please note that it may take up to 24 hours before you can access information on your shipment.
As soon as your order has been transferred to DHL, you will receive an email at the address given. In this you will find the tracking number so that you can track exactly where your shipment is. Please note that it can sometimes take 24 hours before information about your shipment can be called up.
If you are absent and your parcel cannot be delivered, there will be another delivery attempt, or your parcel will be taken to a post office for collection. In both cases, you will receive a notification about what you should do to obtain your parcel.
If you are absent and the shipment cannot be delivered, there will be another delivery attempt or your package will be taken to a post office for collection. In both cases you will receive a notification stating how you should proceed in order to receive your shipment.
Should such a case arise, please contact our WILOW Online-Shop Team. We will be pleased to help. You can phone us on +49 (0) 8334/89130 0, or send us an email to shop@wilox.de
You are welcome to contact us by phone from Monday to Thursday, 8am 5pm, and Friday from 8am to 2pm..
In these cases, please contact our WILOX online shop team: We are available by phone at +49 8334/89130 - 0 or in writing by emailshop@wilox.de gladly available.
You can reach us by phone from Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m.r.
You can cancel your order within 14 days without giving a reason. It is sufficient if you return the unworn goods in their original packaging to us free-of-charge by using the enclosed returns label.
You can find more details about cancellation under theCancellation policymenu item.
You can cancel your order within 14 days without giving a reason. For this it is sufficient that you send the unworn goods in their original packaging back to us free of charge with the enclosed return label.
Under the menu itemRight of withdrawal you will find more detailed information on the subject of recall.
We regret that we are unable to exchange items for another color, size or variant. However, you can of course return the article / s to us free-of-charge, and then place a new order for the desired article.
Unfortunately, we cannot exchange items for a different color, size or variant. Of course, you can return the article free of charge and place a new order for the desired article.
For all orders from our online shop, we offer you the option to return the original packaged and unworn articles within 14 days, free-of-charge. Please use the enclosed DHL returns label.
You can find more details about returning articles under theReturns menu item.
For all orders in our online shop, we offer you the option of returning unworn goods in their original packaging to us free of charge within 14 days. Please use the enclosed DHL return label for this. For returns that are not made with the free DHL return label, the costs will not be covered or will be reimbursed by Wilox. Please enclose the fully completed return form with the shipment. Otherwise it is not possible to process your return. For returns outside of Germany, please contact our customer service: +49 (0) 8334 / 89130-0 shop@wilox.de..
They will organize the free return for you.
There is a free DHL returns label included with every order. If you need a new returns label, please contact our WILOX Online-Shop Team:shop@wilox.de
The free DHL return label is included with every order. If you need a new return label, please contact our WILOX online shop team:shop@wilox.de
